State Farm® Insurance Agent Arleen Beard

"This agent made several mistakes. We had both auto and home coverage then later cancelled the auto coverage due to repetitive increases. They ended up canceling both policies and when we told them the home insurance was suppose to remain active they said there was nothing we can do until we pay back the difference of a check that was being processed and sent back to us. Later when the policy was reactivated they were too lazy to make sure it matched the first policy and I was removed from it leaving only my wife. Fast forward to a claim we made on our home over a year later and State Farm wouldn’t fully process our claim because I called in the claim. No one let us know this until about 3 weeks after the claim was started. It took State Farm about 8 weeks to send a third party adjuster and after his findings we were told State Farm needed to send their own adjuster. After us calling back 3 more times the adjuster said no one was coming and the claim was denied 10 weeks later. This time gap caused more rain damage. A rep even said it shouldn’t have taken this long. I could have gotten my roof repaired two months prior had I known they wouldn’t cover it. They never inspected inside the home and said I was responsible for getting on my roof to take pictures of damages (I don’t even have a ladder and I don’t know what to look for) and I needed to send pictures of interior damages. I was told by the claims department and the agency that they doubt the damages exceed the deductible inside. All of a sudden they’re all pros on plywood, insulation, drywall, ducting and framing damages without seeing the home. State Farm takes your money and in the end won’t spend money to send an adjuster. When speaking to the agency they said there’s nothing they could do and recommends we call claims. We never call in for help and the one time we do they didn’t want to assist until I made them. They will collect their commission on every renewal but when you need them they don’t take their time to handle things correctly or they send you to the 800 number. I wouldn’t recommend this agency to anyone or State Farm. Also when you have a claim with them no one calls back. We had to call about 8 times to get info. Even the claim status wasn’t told to us until we called."

"Helpful Agent!!!"

"Today, Jorge, at your Horizon office, helped me tremendously. He never hesitated to help me with all my questions. Very knowledgeable. Big shout out to him. Thank you.."

"Excellent customer service. It was a pleasure working with Cristina. I still can’t believe switching my insurance was not only simple but saved me over 3 thousand dollars per year. UPDATE: It was nice while it lasted. The savings were only temporary. Rates crept up over 2 years. Nothing on the particular agent but State Farm dropped us because our dog accidentally got out and bit someone walking their dog."

"Employees have an excellent customer service. They all are very polite and answer any questions you may have. Mr. Garcia was very helpful for my very first time going to get my car insurance. He was able to explain to me all the process and answer any questions I had. I am very satisfied with their service."

"Very helpful staff, really recommend this office"

"Recently switched back to state farm and Arleens team were very welcoming and not to mention they helped me lower my auto and home premiums will be recommending them to my family members!!"

"I highly recommend Arleen Beard and her team!! 💪🫶"

"When moving from TN to TX, they charged the same amount for a 1350 sf as a 2400 sf house. What a scam."

"Loved the costumer service 👏"

"Good customer service, friendly workers, and a great environment."

"Initial experience was great. That's when we first switched from Geico to State Farm. We have spoken to her maybe 4 times in the 4 years we have had State Farm. Arleen Beard is notorious for not returning calls, or taking her sweet time to return them, is never in the office, and her staff are about as useful as a hole in your head. I also made a claim on one of our vehicles and it's been over a week and still nothing has been done."

"Terrible!"

"Do not recommend! We have had several issues with this agent. They make lots of mistakes and you end up paying for them."

"Very helpful staff. Thank you Cristy for your help transitioning our insurance plan. Would recommend all day to anyone looking for good, fast, efficient service. Thanks again guys."

"I highly recommend Arlene Beard and her team, we have our comercial work van and haul dump trailer insured with them. Very nice atmosphere and people are always ready to help you get covered at the best rate possible!"

"Excelente excellent"

"Very satisfied with State Farm Insurance agency Arleen Beard and the excellent customer service Fernanda and all of her staff has provided since I switched insurance a few months ago, they are all super professional. Highly recommend."

"Muy buen servicio contesto nuestras dudas y fue muy amable"

"Cristina was very helpful and able to answer all our questions when my mom decided to purchase a new car and had to get full coverage insurance. The process was fast and easy."

"Super mal es de la peor aseguranza que e tenido no la recomiendo las muchachas asen mal el papeleo y uno tiene que terminar pagando sus errores de lo peor……. Eso es mentira porque lo que me están cobrando es de las fechas que ustedes pusieron mal nada que ver con lo del seguro de vidaa aprendar a ver que cometieron errores y tu unica respuesta fue desirme que yo pagara por lo k ustedes isieron que facil solucionan las cosas"

"Mayra was very helpful and professional. She stayed late to make sure all our questions were answered and maintained a positive attitude throughout the entire time we were there. Thank you Mayra! Your professionalism is exceptional."

"Myra mug atenta y amable"

"Great i love how smooth it went"

"Cristina was very helpful with us transferring our insurance to Texas"